This was originally a LinkedIn article that I wrote back in June 2018.
I’m the new Cubmaster for my son’s Cub Scout Pack. The pack has had a bit of a bumpy year, with a bit of leader churn, and Hurricane Harvey impacted both our annual fundraising and recruitment. To help construct a better next year, I decided to implement some Lean principles into our annual planning process.
The first thing I did was obtain the “Voice of the Customer” via some anonymous comment cards at a pack meeting. I used a modified SWOT analysis for parents, asking them to tell us what they thought were the pack’s Strengths, Weaknesses, Opportunities (for new activities and recruitment), and why we hadn’t had stronger participation at our District and Council events.… Read the rest